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Customer reviews of Broadtower Automotive

At Broadtower Automotive we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Broadtower Automotive

Broadtower Automotive
5
4.7

Based on 41 customer reviews

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  • 5

    Good service, great staff but ....

    By Paul B on 16 June 2017 | Verified purchase

    Tale of two parts. I visited the dealership twice before I bought the car. On the first visit it had some major faults which I raised (engine had no power, aircon did not work and the dog smell). On the second visit the faults I mentioned had all been fixed. Once I bought the car I discovered that the remote control did not lock the car, but the dealer was ok for me to bring it back for this to be sorted out. The tale of two parts means the dealer will fix anything that you find wrong with the car, and is always positive, polite, helpful and not pushy. However the lack of pre-checks before you see the car means that you may discover problems after you drive the car away which the dealer will fix, I have no doubt, but are annoying - especially faults that should be very obvious to the dealer from the start. I would recommend this dealer as their heart is in the right place, and they will fix faults - just check everything when you look over the car before you buy.


  • 5

    Great experience, would highly recommend

    By SHAWN N on 15 June 2017 | Verified purchase

    Great experience, the transaction was quick and easy. Extremely helpful when motonovo took money from a previous finance and helped me resolve it the same day. Also courteous when my previous (part exchanged) car had an issue that needed repair and more than helpful after the car I purchased was checked out and found to have a broken spring, went straight into their garage the next day and everything was resolved under warranty. Highly recommended.


  • 5

    fought with the vehicle will never go b

    By SHAUN N on 14 June 2017 | Verified purchase

    Never go back didn't find them helpful and a few minor things with the vehicle

    Reply from Broadtower Automotive on 20/06/17

    Hello. We have tried to call you on numerous occasions to find out what problem you have with the car but you have neither answered our calls or called us. Please call us on 01992 35 30 30 to discuss this. Regards


  • 5

    Good

    By ROBIN G on 04 June 2017 | Verified purchase

    Very helpful bunch of guys on the ball and did exactly what they were sposed to do to make the customer happy.


  • 5

    Great deal

    By Sharon J on 31 May 2017 | Verified purchase

    Very good experience, great car, good to do business with


  • 5

    Highly recommended

    By Jane O on 30 May 2017 | Verified purchase

    Really efficient service, returned my calls and answered my queries as professional as possible


  • 5

    Honest quick sale

    By James J on 25 May 2017 | Verified purchase

    Excellent service, helpful and friendly. There was an issue with the sound system which they got sorted on the spot so I could drive away same day .


  • 5

    Professional and customer focused

    By Mark W on 23 May 2017 | Verified purchase

    I found BroadTower Automotive a pleasure to deal with. Very professional with that very important human face. The customer service was excellent and they answered any questions frankly. The vehicle I chose was well presented and the descriptions on line accurate. What is more the coffee is excellent!


  • 5

    Would recommend

    By Giles L on 09 April 2017 | Verified purchase

    Friendly and very helpful people, great service!


  • 5

    New First Family Car

    By Ivan T on 28 March 2017 | Verified purchase

    Excellent, friendly and helpful service. Car was immaculate and exactly as described. Would definitely recommend BroadTower Automotive to anyone.