Customer reviews of BroadTower Automotive
At BroadTower Automotive we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 26 customer reviews
By Steve P on 06 January 2017 | Verified purchase
Very professional service overall. Exactly as described and great value on my new car and my old part exchange - thanks Mal.
Great service :)
By Danielle H on 23 December 2016 | Verified purchase
Fantastic service from my very first phone call. Very honest and helpful. Totally recommend Thank you broadtower automotive.
Suberb service despite initial problems with car!
By Paul W on 10 May 2017 | Purchase not verified
We're from near Cardiff and bought a Range Rover Vogue from Broad Tower. As we're some distance away I decided to take it without a PDI check, which was recommended by Thomas. The car is lovely but had a few issues and warning lights on the way home. These were discussed with Thomas who immediately sourced the parts and agreed that I could take the car to my local garage, where he dealt with them directly, keeping me fully advised at all times. As a previous reviewer has said, it's easy to be good when things are going well, but the true test of a retail business is how they deal with any problems. I couldn't fault Broad Tower or Thomas, who has been superb and I'm delighted with the car, thanks for all your help. Kind regards Paul
By valerie s on 17 March 2017 | Purchase not verified
on arrival we were welcomed with courtesy ,we went for a test drive on return we were offered a cup of tea ,all relevant paper work was done quickly would recommend them
Please delete the message I send last night thank
By Fatma S on 02 March 2017 | Purchase not verified
I send message last night is was mistake please delete the message
By David B on 14 February 2017 | Purchase not verified
I bought a Jaguar from BroadTower in December and unfortunately it developed a problem soon after. Mal was very helpful and tried to get the car repaired, however It turned out not to be repairable. Mal and Tom agreed for me to return the car and I received a full refund. My experience of dealing with BroadTower has been very positive and I would be comfortable buying another car from them. The measure of a good business is how they treat their customers when things go wrong, and BroadTower acted with integrity and decency.